Deliveries

Delivery – Basket Connection
🚚
Fast & secure delivery

Delivery

Basket Connection delivers everywhere in Mainland France, Europe, and the French Overseas Territories (DOM-TOM) using reliable and recognized carriers: Colissimo and GLS. All orders are carefully prepared from our Angers warehouse.

2:30 PM
⚡ Guaranteed same-day shipping Any order confirmed and paid for before 2:30 PM (business days)
is prepared and shipped the same day from our Angers warehouse.
🎁
FREE Pickup Point delivery On all orders from
60€
in Mainland France
via Pickup Point

📦Order processing and shipping

✅ D0 shipping commitment: Any order validated and with payment confirmed before 2:30 PM (Paris time) on business days (Monday to Friday, excluding public holidays) is prepared and handed over to the carrier the same day. Orders placed after 2:30 PM or on weekends and public holidays are shipped the next business day.

⚖️ In accordance with article L216-1 of the French Consumer Code, the seller is required to deliver the goods on the date or within the period indicated to the customer before the contract is concluded. The delivery times indicated below are those announced by the carriers (Colissimo and GLS) and are estimates. They run from the shipping date confirmed by the sending of the tracking number. DB BASKET CONNECTION cannot be held liable for delays attributable to carriers, weather conditions, or events of force majeure within the meaning of article 1218 of the French Civil Code.

  1. Order validation Your order is registered and your payment is confirmed. You will receive a summary confirmation email.
  2. Warehouse preparation (before 2:30 PM) Our team carefully prepares your package from our warehouse at 3 Quai Félix Faure, 49100 Angers. Every item is checked before packaging.
  3. Handover to carrier The package is handed over to Colissimo or GLS. You automatically receive your tracking number by email as soon as it is picked up by the carrier.
  4. Delivery to your address or pickup point The carrier handles the delivery within the announced timeframes. You can track your package in real-time using the tracking number.

🗺️Delivery options — Mainland France

🎁 Free from 60€

Pickup Point

2–3 business days

Pick up at over 7,000 partner pickup points in France. Convenient, flexible, with no time constraints.

Standard rate: depends on cart
✅ FREE from 60€ purchase

GLS Express

D+1 business day delivery

Home delivery on the day after shipment on business days. Ideal for urgent orders.

Rate: depends on cart

Colissimo Home

48h after shipment

Home delivery by La Poste within 48 hours of shipment. Online tracking included. Delivery notice provided in case of absence.

Rate: depends on cart

🌍Europe & Overseas Territories (DOM-TOM)

Zone Carrier Estimated time Tracking
Mainland France GLS / Colissimo D+1 to D+3 business days ✅ Included
Overseas Territories (Guadeloupe, Martinique, Réunion, French Guiana…) Colissimo International 5 to 10 business days ✅ Included
Europe (EU) GLS / Colissimo 3 to 7 business days ✅ Included
Europe (non-EU) Colissimo International 5 to 10 business days ✅ Included

⚠️ Overseas Territories and non-EU Europe: Customs duties, import taxes, or customs clearance fees may be payable upon delivery, depending on the regulations of the destination country or territory. These fees are the exclusive responsibility of the recipient and are not included in the order price. DB BASKET CONNECTION cannot be held liable for them. In accordance with article L221-5 of the French Consumer Code, the customer is informed of this possibility before validating their order.

⚖️ Indicative timeframes: The delivery times mentioned on this page are those communicated by carriers Colissimo and GLS for information purposes only. They run from the shipping date (handover to the carrier), not the order date. These times may be extended during periods of high activity (holidays, sales), in the event of postal service strikes, or due to exceptional weather conditions. In accordance with article L216-2 of the French Consumer Code, in the event of a significant delay beyond the announced time, the customer may contact our customer service department to open an inquiry file with the carrier.

🛡️Lost, damaged, or delayed package — We are here to help

In the event of a problem during delivery (package lost, damaged, delayed, or not delivered), Basket Connection is committed to assisting you in opening a file with the relevant carrier. We act on your behalf to facilitate the process and obtain a quick resolution.

🔍 Procedure in case of delivery problem

Contact us as soon as possible at service@basket-connection.fr, indicating your order number and the tracking number. We will handle the following steps:

  • 1️⃣
    Verification of carrier tracking — We check the status of your package in real-time with Colissimo or GLS.
  • 2️⃣
    Opening a claim file — We open an official file with the carrier on your behalf (inquiry for lost package, damage report for damaged package).
  • 3️⃣
    Monitoring the claim — We follow up on the file and keep you informed of its progress.
  • 4️⃣
    Proposed solution — Depending on the outcome of the inquiry: reshipment of the package, refund, or store credit, depending on the case and in accordance with your legal rights.

⚖️ In accordance with article L224-65 of the French Consumer Code and Regulation (EU) No 1215/2012, in the event of loss or damage to a package, the carrier is held liable by right, except in cases of force majeure. DB BASKET CONNECTION, as the seller, is your primary contact and is committed to asserting your rights with the carrier. The legal time limit for declaring damage or loss is 10 days from delivery for apparent damage (art. L133-3 of the French Commercial Code). We recommend that you report any problem within 48 hours of receipt or the scheduled delivery date.

⚠️ Package damaged upon receipt: If your package shows visible damage at the time of delivery, you must issue written reservations on the carrier's delivery receipt before signing, or refuse the package. Take photos of the package and its contents immediately. Without reservations issued at the time of delivery, any claim for apparent damage may be made more difficult.

📡Tracking your order

As soon as your order is shipped, you will automatically receive an email containing your tracking number and a direct link to the carrier's website to track your package in real-time.

ℹ️ Official tracking links:
• Colissimo: laposte.fr/outils/suivre-vos-envois
• GLS: gls-group.com/FR/fr/suivi-colis

❓Frequently asked questions

Will my order placed at 4 PM be shipped today?

No. Only orders validated and paid for before 2:30 PM on business days are shipped the same day. Your order will be shipped the next business day.

How do I get free Pickup Point delivery?

Pickup Point delivery is automatically offered for any order of an amount equal to or greater than 60€ (incl. tax) in Mainland France. Simply select the "Pickup Point" option during checkout.

Are delivery times guaranteed?

The delivery times indicated are those announced by the carriers (Colissimo and GLS) for information purposes only. They run from the shipping date. Basket Connection commits to the shipping date (before 2:30 PM) but cannot guarantee delivery times, which remain the sole responsibility of the carrier.

My package has not arrived on time, what should I do?

First, check the online tracking with your tracking number. If the package is stuck or cannot be found, contact us at service@basket-connection.fr — we will open an inquiry file with the carrier within 48 hours.

Can I change my delivery address after ordering?

Changing your address is only possible if the order has not yet been handed over to the carrier. Contact us immediately at service@basket-connection.fr. Once shipped, any change is handled by the carrier and may incur additional costs.

Do you deliver to the French Overseas Territories and Europe?

Yes. Basket Connection delivers to the DOM-TOM and throughout Europe via Colissimo International and GLS. Longer timeframes apply (5 to 10 business days for the DOM-TOM). Customs duties may be payable at the destination for deliveries outside the EU.

📩 A problem with your delivery?

Our customer service team is available to assist you and open a file with the carrier.

Contact customer service

Legal references: Consumer Code (art. L216-1, L216-2, L221-5, L224-65) · Commercial Code (art. L133-3 — damage claim period) · Civil Code (art. 1218 — force majeure) · Regulation (EU) No 1215/2012 (jurisdiction in civil and commercial matters).

The delivery times indicated are those communicated by our partner carriers (Colissimo and GLS) and may vary during periods of high activity or in the event of an exceptional event. Last update: September 2026.

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