Returns and Refunds

Returns and Refunds – Buy with confidence!

At Basket Connection , your satisfaction is our priority. If an item doesn't suit you, you have 15 days after delivery to return it to us with ease.

How to make a return?

  1. Make sure the item is clean, unused, with its tag and in its original packaging .

    • For shoes, the original box must be placed in a protective cardboard box.

    • Shoes tried on during training or warm-up cannot be returned.

  2. Please include your order number, first and last name with your package.

  3. Ship your return to the following address:
    Basket Connection
    3 Quai Félix Faure
    49100 Angers

💰 Fast refund : Upon receipt and validation of the return, we will proceed with the refund within 3 days .

💡 Need an exchange? You can also choose a credit note valid for 1 year for a future purchase on our site. Indicate your preference by emailing us at service@basket-connection.fr .

Return costs and support

🚚 Returns supported in case of error or defect :

  • If the error is ours, we will provide you with a prepaid return slip .

  • If a defect is found, the costs incurred will be reimbursed to you after verification .

📦 Return costs at your expense in other cases :

  • We do not cover return shipping costs, or any taxes or customs duties.

⚠️ Lost or damaged package upon return : We strongly recommend opting for tracked and secure shipping. Basket Connection cannot be held responsible for any problems during transport.

Refunds and credits

1️⃣ Refund :

  • Made using the same payment method used for the purchase ( bank card or PayPal ).

  • Initial delivery charges are not refunded.

  • No in-store refunds for orders placed online.

2️⃣ Have :

  • If you prefer, we can provide you with a credit valid for 1 year in the form of a promo code.

  • Request it at service@basket-connection.fr .

📩 A question? Need help?
Our customer service is here to help! Contact us at service@basket-connection.fr .