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For over 30 years, at Basket Connection, we've been carefully selecting the best products for basketball players and enthusiasts of all ages and skill levels. Our top priority is to offer products that combine quality, durability, and safety to ensure an optimal on-court experience. Through continuous research in the basketball field, we ensure we offer high-performance and innovative equipment. Even before discussing brands or styles—which, of course, remain essential—we make it a point of honor to prioritize player comfort and safety.

Returns Policy

Returns and Exchanges

Return conditions

You have 15 days from the delivery date to return an item ordered on www.basket-connection.fr.

Return shipping costs are your responsibility, unless we make an error. In this case, you will be provided with a prepaid return label.

Any customs fees and taxes remain your responsibility.

In the event of a proven defect, the return costs incurred will be reimbursed after verification.

Returned items must be clean, unused, with their tags and in their original packaging.

For shoes, the box must be protected by a shipping carton.

No shoes tried on during training or warm-up will be returned.

If these conditions are not met, the return will be refused and the items will be returned to you without exchange or refund.

Return procedure

Check that your item meets the return conditions mentioned above. Send us your package along with your order number, first and last name to the following address: Basket Connection3 Quai Félix Faure49100 Angers

Upon receipt and validation of the return, you will be reimbursed within 3 working days.

Reimbursement and credits

You have two options:

Refund

Made on the payment method used during purchase.

Initial delivery charges are not refunded.

No in-store refunds for orders placed online.

To have

If you would prefer a credit for a future purchase, contact us at service@basket-connection.fr.

A promo code valid for one year on our site will be sent to you. We remain at your disposal for any questions regarding your return.

The Basket Connection Team